Privacy Policy

Last updated: August 14, 2026

Shopify App Store merchants: Subscription charges for stores that installed Byvano through Shopify are processed only through Shopify Admin billing (Shopify App Pricing). Stripe is used exclusively for WooCommerce and direct byvano.com web sign-ups — never for Shopify-installed merchants.

Byvano ("we," "us," or "our"), operated by Seztech Inc., provides a shoppable video platform for eCommerce merchants. This Privacy Policy explains how we collect, use, and protect information when you use byvano.com and our Shopify application.

1. Information we collect

Account information: name, email address, company or store name, and authentication credentials when you register or install our app.

Store data: Shopify store domain, product catalog data (for tagging), and OAuth tokens required to operate the app (scoped to read_products).

Content you provide: imported or uploaded videos, widget configuration, product tags, and connected social account metadata.

Scheduled content: if you use the Byvano social scheduler, we store the posts you create — captions, hashtags, first comments, links, uploaded or selected media, the accounts you chose to publish to, the time you scheduled, and the result of each publish attempt (including the network's post ID, permalink, and any error it returned).

Performance data: for posts published through Byvano, and for the connected account as a whole, we retrieve performance figures from the network on your behalf — reach, views, reactions, comments, shares, saves, link clicks, follower counts and follower growth, and the aggregated, anonymous audience breakdowns the network provides (age band, gender, country, city). These breakdowns are statistical aggregates supplied by the network; they never identify an individual follower, and we never receive a list of who follows you.

Usage & analytics: widget views, tag clicks, add-to-cart events, session identifiers, and technical logs (IP address, user agent, referrer) where needed for analytics and security.

2. How we use information

  • Provide, maintain, and improve the Byvano service
  • Display shoppable video widgets on your storefront
  • Publish the posts you schedule to the social accounts you connected, at the times you chose, and retry or report a failure
  • Show you how your published content performed, in your Byvano analytics dashboard and in the CSV exports you request
  • Process subscriptions and billing (Shopify App Pricing or Stripe for non-Shopify plans)
  • Send transactional emails (verification, password reset, billing notices)
  • Respond to support requests and comply with legal obligations

We do not use your content, your connected accounts, or your performance data to train machine-learning models, to build advertising profiles, or for any purpose other than operating the features you asked for. Where Byvano offers optional AI caption assistance, only the text you explicitly submit to that feature is sent to the AI provider — never your analytics or audience data.

3. Shopify merchant & customer data

When installed on Shopify, we process store and product data according to Shopify's API terms. We do not sell merchant or buyer personal data. End-customer PII is limited; our widgets primarily collect aggregated interaction events. Shopify mandatory GDPR webhooks (customers/data_request, customers/redact, shop/redact) are supported.

4. Data retention & deletion

Data is retained while your account is active. Uninstalling the Shopify app triggers store disconnection; you may request deletion via Settings or by emailing contact@byvano.com. After shop/redact, we delete store-linked configuration per our GDPR procedures.

5. Security

We use HTTPS/TLS for data in transit, access controls, and industry-standard practices to protect stored data. No method of transmission over the Internet is 100% secure; we work to minimize risk.

6. How we share & disclose data

We do not sell, rent, or trade your personal information or Google user data, and we do not share it with advertisers or data brokers. We disclose data only in the limited circumstances below, and only as needed to operate Byvano:

  • Service providers (subprocessors) that host and operate our platform on our behalf — our cloud hosting and database provider (where your account, store, video, and analytics data is stored) and our transactional email provider. They may process data only to provide services to us and are bound by confidentiality obligations.
  • Payment processors — Shopify (Shopify App Pricing) for Shopify-installed merchants, and Stripe for WooCommerce/web sign-ups — to process subscriptions. Google user data is never shared with them.
  • Your own storefront visitors see only the video content and product tags you choose to publish through your widgets.
  • Legal & safety — when required by law, regulation, or legal process, or to protect the rights, property, or safety of Byvano, our users, or the public.
  • Business transfers — if Byvano is involved in a merger, acquisition, or sale of assets, data may be transferred under the same protections described in this policy.

Each third party named above (Shopify, Stripe, and our infrastructure and email providers) maintains its own privacy policy governing its services.

7. Google user data (YouTube API Services)

If you connect a YouTube account, Byvano uses the https://www.googleapis.com/auth/youtube.readonly scope only to read your own YouTube videos and their metadata (titles, thumbnails, and video IDs) so you can import them and turn them into shoppable widgets on your store. We access this data at your request and store it on our infrastructure solely to provide that feature.

With whom we share Google user data: we do not sell or transfer it to third parties except the service providers (subprocessors) described in Section 6 that host and operate Byvano on our behalf, and except as required by law. We do not use Google user data for advertising, and we do not share it with data brokers.

Byvano's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Our use of YouTube data is also subject to the YouTube Terms of Service and the Google Privacy Policy. You can revoke Byvano's access at any time from your Google account permissions.

8. Instagram / Facebook / Meta Platform data

Byvano connects to Meta in two ways, and which one applies depends on what you asked Byvano to do.

a) Importing your videos. If you connect an Instagram professional (Business or Creator) account, Byvano uses Instagram Business Login to read your own Instagram media and its metadata (captions, thumbnails, permalinks, and media IDs) so you can import your Reels and turn them into shoppable widgets on your store.

b) Scheduling and publishing on your behalf. If you use the Byvano social scheduler, you are additionally authorising Byvano to create content on your Facebook Page or Instagram professional account at the times you schedule, and to read back how that content performed. This is the material change from earlier versions of this policy, which described a read-only integration. Concretely, Byvano:

  • Lists the destinations you can publish to — the Facebook Pages you administer and the Instagram professional account you authorise — so you can choose which ones to connect (pages_show_list, business_management, instagram_business_basic)
  • Publishes the posts, Reels and Stories you create in Byvano, only at the time you scheduled and only to the accounts you selected (pages_manage_posts, instagram_business_content_publish)
  • Reads engagement and insights for your account and for the posts you published, to draw your analytics dashboard (pages_read_engagement, read_insights, instagram_business_manage_insights)
  • Reads Page settings where a publishing action requires it (pages_manage_metadata)

Byvano publishes only content you created or approved inside Byvano. It never posts on your behalf without a post you scheduled, never edits or deletes content it did not create, never posts to an account you did not select, and never acts on any account after you disconnect it. If you grant a permission Byvano does not currently need, it simply goes unused.

Comments and messages. Where the Meta use case Byvano is registered under also grants comment or message permissions, Byvano does not read, store, or reply to your direct messages. Any comment data is limited to the aggregate counts shown against your own posts in analytics.

With whom we share Instagram/Meta data: we do not sell or transfer it to third parties except the service providers (subprocessors) described in Section 6 that host and operate Byvano on our behalf, and except as required by law. We do not use it for advertising, and we do not share it with data brokers. Access tokens for your connected accounts are encrypted at rest (AES-256-GCM) and are never exposed in the Byvano dashboard, in API responses, or in exports.

Retention and revocation. Performance figures are cached briefly to avoid re-querying Meta on every page view, and post records are kept for as long as your account is active so your history stays intact. You can revoke Byvano's access at any time — on Instagram under Settings → Apps and websites, on Facebook under Settings & privacy → Settings → Business integrations, or by disconnecting the account in Byvano under Scheduler → Accounts, which deletes the stored token immediately. Revoking access stops all future publishing. To have imported and published-post data deleted as well, use our data deletion page or email contact@byvano.com.

Our use and transfer of information received from the Meta, Facebook, and Instagram APIs adheres to the Meta Platform Terms and Developer Policies.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your data. Contact contact@byvano.com or use in-app account export where available.

10. Contact

Seztech Inc.
6600 Chase Oaks Blvd, Ste 150, Plano, TX 75023, USA
Email: contact@byvano.com