Privacy Policy

Shopify App Store merchants: Subscription charges for stores that installed Byvano through Shopify are processed only through Shopify Admin billing (Shopify App Pricing). Stripe is used exclusively for WooCommerce and direct byvano.com web sign-ups — never for Shopify-installed merchants.

Byvano ("we," "us," or "our"), operated by Seztech Inc., provides a shoppable video platform for eCommerce merchants. This Privacy Policy explains how we collect, use, and protect information when you use byvano.com and our Shopify application.

1. Information we collect

Account information: name, email address, company or store name, and authentication credentials when you register or install our app.

Store data: Shopify store domain, product catalog data (for tagging), and OAuth tokens required to operate the app (scoped to read_products).

Content you provide: imported or uploaded videos, widget configuration, product tags, and connected social account metadata.

Usage & analytics: widget views, tag clicks, add-to-cart events, session identifiers, and technical logs (IP address, user agent, referrer) where needed for analytics and security.

2. How we use information

• Provide, maintain, and improve the Byvano service
• Display shoppable video widgets on your storefront
• Process subscriptions and billing (Shopify App Pricing or Stripe for non-Shopify plans)
• Send transactional emails (verification, password reset, billing notices)
• Respond to support requests and comply with legal obligations

3. Shopify merchant & customer data

When installed on Shopify, we process store and product data according to Shopify's API terms. We do not sell merchant or buyer personal data. End-customer PII is limited; our widgets primarily collect aggregated interaction events. Shopify mandatory GDPR webhooks (customers/data_request, customers/redact, shop/redact) are supported.

4. Data retention & deletion

Data is retained while your account is active. Uninstalling the Shopify app triggers store disconnection; you may request deletion via Settings or by emailing support@byvano.com. After shop/redact, we delete store-linked configuration per our GDPR procedures.

5. Security

We use HTTPS/TLS for data in transit, access controls, and industry-standard practices to protect stored data. No method of transmission over the Internet is 100% secure; we work to minimize risk.

6. Third-party services

We integrate with Shopify, social platforms (Instagram, YouTube, TikTok), payment processors (Shopify Billing, Stripe for WooCommerce/web), and email providers. Each third party has its own privacy policy governing their services.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your data. Contact support@byvano.com or use in-app account export where available.

8. Contact

Seztech Inc.
6600 Chase Oaks Blvd, Ste 150, Plano, TX 75023, USA
Email: support@byvano.com