Have a question, need help, or want to learn more? We'd love to hear from you.
Widget not rendering, import failing, products not syncing, analytics not populating. Include your store domain and, if you can, the widget ID — it makes the first reply an answer rather than a question.
Which channel applies depends on how you installed, not on preference. Merchants who installed through the Shopify App Store are billed in Shopify Admin under Apps → Byvano; WooCommerce and direct byvano.com accounts are billed through the byvano.com dashboard. If you are seeing a charge you cannot place, tell us which of the two you signed up through and we can resolve it quickly.
Moving from Videowise, Tolstoy, Vidjet, Firework, Moast or anything else. Because Byvano imports from your connected social accounts rather than from the previous vendor, migration is usually an hour of re-importing and re-tagging rather than a data transfer. We will walk through it with you.
Custom integrations, API access, dedicated support or a catalogue large enough that the standard plans do not fit. Enterprise is arranged by agreement and is never sold through the Shopify App Store.
Agencies managing multiple client stores, complementary apps looking at integrations, and content collaborations. Tell us what you have in mind.
We answer every message within one business day, and usually much faster. There is no ticket queue you disappear into, because the team is small enough that the person replying is the person who can fix it.
Before writing in about a widget problem, two checks resolve most of them: confirm the widget is published rather than saved as a draft, and hard-refresh the storefront (Ctrl+Shift+R) since the embed script is cached for a few minutes. If neither helps, write in and include the store URL.